Frequently Asked Questions (FAQ) for Customers   The following are answers to frequently asked questions from customers wishing to order products through eZfundraising.com.     Q: I have an AOL account and the link sent to me in the email doesn’t work.   A: Unfortunately, AOL does not support standard links received in emails, like Internet Explorer and Netscape do. Below the first link displayed in the email is a second link configured especially for AOL users.   Q: I can’t login.   A: As a potential customer, you shouldn’t have to login to the system. It is more than likely that the Event Participant mistakenly told you to go to www.ezfundraising.com to place your order. What they should have done was send you an email through the system which contains a link to bring you to the shopping pages. Please contact the Event Participant and tell them to read the “Participant Help” document by clicking on the link to the left of the screen. They can send emails which automatically contain these links through the “Send Email” page.   Q: A product image is missing.   A: eZfundraising.com provides the “template” for fundraising product suppliers and distributors to display their wares. If an image is missing, or doesn’t download, it is because the supplier or distributor either did not reference or submit the product image correctly, or failed to submit it at all.   However, even if a Product Program or Category image is missing, you can still click on the Program or Category name and it should take you to further shopping pages. Once on the shopping pages, if a Product thumbnail image is missing, try double clicking on the product name and the enlarged image may still appear.   Please note that eZfundraising.com is planning future enhancements which will significantly reduce the possibility that images will be missing.   Q: Downloading the shopping pages is very slow.   A: Assuming the slow download time you experienced was not due to high traffic volume on the Internet or your ISP at the time, the reason for this is probably as follows:   eZfundraising.com provides the “template” for fundraising product suppliers and distributors to display their wares. If an image downloads slowly, it is likely that the supplier or distributor either submitted a high resolution image, or placed too many product images in a single category.   Please note that eZfundraising.com is planning future enhancements which will significantly reduce the possibility that images will be submitted with higher than appropriate resolution.   Q: I’m not sure if my order went through.   A: If you got to the “Order Confirmation” page which details your order, rest assured that your order was indeed placed. However, when there’s high traffic on the Internet, or with your Internet Service Provider (ISP), at the time you place your order, it is possible you may receive some type of error which is out of the control of eZfundraising.com, preventing you from accessing the “Order Confirmation” page. In this case, the Event Participant can confirm whether or not your order was placed correctly.   If you cannot confirm this through the Event Participant for whatever reason, please send a message to webmaster@ezfundraising.com with your first and last name, the name of the fundraising organization, and some details about your order and we would be happy to verify it for you.   Q: I submitted an order by mistake. How can I have it deleted?   A: To delete an order entered by mistake, please contact the Event Coordinator or Chairperson. They have the ability to delete orders. The Event Participant may be able to follow through with this request on your behalf. If you are unable to have this done through the Event Coordinator for whatever reason, please send a message to webmaster@ezfundraising.com with your first and last name, the name of the fundraising organization, and some details about your order and we would be happy to delete it for you.   Q: How can I pay using my credit card?   A: While eZfundraising.com does support credit card transactions, the decision to accept credit cards is up to the fundraising organization, as they must first establish a merchant account in order to take advantage of this feature.   For organizations choosing not to accept credit cards, your purchase is placed as an “Order Only”. The credit card option will only be displayed if the fundraising organization chooses to offer this feature.   Q: How do I pay for my order?   A: If the credit card option is not available for the event you wish to support, your purchase is placed as an “Order Only”, and the Event Participant is responsible for collecting the money, as in the traditional fashion. Events in some parts of the United States are “Pay Participant”, while others may require payment prior to delivery.   Q: How will my order be delivered?   A: Depending on how the event has been set up, the customer may have the option of Event Delivery or Direct Shipping to the end customer’s home.   Q: Can I still place my order if the Event End Date has passed?   A: All orders placed are valid, even if the end date has passed. Once the event is “officially” closed by the Product Distributor, prospective customers are denied access to the event site altogether.   Q: How do I remove my address from your list?   A: While the email you received appeared to have come from “eZfundraising.com”, it was actually sent either by a child participating in a fundraising event, or forwarded to you by the original recipient. When fundraising events are run through eZfundraising.com, all participants send emails to their friends and family inviting them to place an order on their behalf through our site, which is why the “Sender” appears as eZfundraising.com.   Please note that the email should contain the name of the person who sent you the message. eZfundraising.com itself does not send unsolicited email, nor do we maintain email lists on our site.   Q: I can’t find an item on the site that is listed in the printed brochure.   A: Please note that eZfundraising.com merely provides the “template” for fundraising product Suppliers and Distributors to display their wares. If a product is missing, it is because the Supplier or Distributor did not enter it.   We suggest you contact the Event Coordinator or Chairperson regarding the missing product(s), who in turn can contact the Product Distributor about the matter.   Q: What percentage of the profits go to the fundraising organization?   A: eZfundraising.com does not collect a percentage of sales or profits, or any other fees for that matter, from the fundraising organizations themselves. Our direct clients are the suppliers and distributors of products sold through these events. The percentage of profits collected by the fundraising organization is negotiated with the distributor they select, and eZfundraising has nothing to do with that process. As such, we recommend you contact the fundraising organization to answer this question.   You should note, however, that participating distributors are generally offering their clients (the fundraising organizations) the use of eZfundraising.com to automate their events and increase their sales as a free service in order to win, and keep, their business.