Frequently Asked Questions (FAQ) for Event Participants   The following are answers to frequently asked questions from Event Participants selling products through eZfundraising.com.     Q: How do I login?   All Event Participants should have received a letter to parents and participants from the Event Coordinator or Product Distributor which login instructions. This letter should contain a standard User ID and Password to be used for registering as a “New Participant”. If you did not receive the letter, or if it did not contain the login codes, please contact the Event Coordinator.   Once registered, the system will provide you with a unique User ID and Password to be used to re-enter the system through “Participant”.   Q: I can’t login with my new User ID and Password.   A:  Please note that the unique User IDs always starts with 3 letters, all capitalized, followed by 4 numbers, while the Password is always just numbers. Therefore, it is easy to confuse an “O” (“oh”) with a zero, or an “I” (“eye”) with a “1“ (one) or an “l“ (small “L“). eZfundraising.com plans to make a change in the next version of the site to avoid this natural confusion in the future.   Q: I forgot my User ID and Password   Please contact the Event Coordinator who can tell you what your User ID and Passwords are.   Q: How do I see the shopping pages to place an order?   A: The shopping pages can be accessed from the Participant pages by clicking on “Event Home” to the left of the screen. As an parent of an Event Participant, there are two ways for you to place an order. Either the participant can sent an email to you (hopefully to your office, if applicable, so you can forward it to all your co-workers!), or by going to “Shop” from the Participant pages. Orders placed in either of these manners will be credited to that particular participant.   Q: My emails don’t send   Please note that emails “sent” are actually only sent every ½ hour. As such, an email sent at 1:59 p.m. would really be sent at 2:00 p.m., and one sent at 2:01 p.m. would really be sent at 2:30 p.m.   Therefore, emails sent will say “Sending” until the ½ hour mark.   Q: Why are some orders marked as “Unapproved”?   A: When the Event Coordinator or Chairperson sets up the event, they set an order limit, over and above which they must approve. This feature is in place to make sure that large, potentially bogus, orders are caught prior to final ordering.  Each Coordinator determines their own limit, based on both items ordered and dollar amounts. All unapproved orders must be approved, amended, or deleted by the Coordinator prior to placing the final order with the Product Distributor. If the event is almost over and there are still unapproved orders listed, you may wish to contact the Event Coordinator and remind them to review these orders.   Q: Why can I only see the “Pay Participant” orders?   All orders should be displayed on the “Order Maintenance” page. If no credit card orders show up, it is because there are none.   Please note that, while eZfundraising.com does support credit card transactions, the decision to accept credit cards is up to the fundraising organization, as they must first establish a merchant account in order to take advantage of this feature. It may be that the organization is not accepting credit card payments for this event.   Q: I sent emails to someone in Asia, and they never received them.   At the current time, residents of Asia cannot receive emails from eZfundraising.com directly. The reason for this is that, as 70% of all attempts to hack into our site come from that part of the world, we have consequently denied access to that region.   You can work around this issue by sending the email to yourself, and then forwarding it to the intended recipient.